Fruits & Fashion FAQ
Ordering
How do I place an order?
Browse our selection of fruits and traditional fashion items.
Add items to your cart by clicking the “Add to Cart” button.
Once you’ve finished shopping, proceed to checkout.
You will be prompted to create an account or checkout as a guest.
Enter your shipping information and choose your preferred delivery method.
Select your payment method and complete your order.
What payment methods do you accept?
We currently accept Cash on Delivery (COD), mobile wallets (bKash, Rocket).
Do you offer secure checkout?
Yes, we use a secure checkout system that encrypts your information to protect it from unauthorized access.
Shipping
What are your shipping rates?
Shipping rates are calculated based on your order total and delivery location. You can see the estimated shipping cost during checkout before placing your order. Free shipping is available for orders above a certain amount (amount to be specified).
Do you offer free shipping?
Yes, we offer free shipping on orders exceeding [amount] taka within Bangladesh.
How long does shipping take?
Delivery time depends on your location. Most orders within Dhaka will be delivered within 1-2 business days. Deliveries to other parts of Bangladesh may take 3-5 business days.
Where do you ship to?
We currently ship all orders within Bangladesh.
Returns & Exchanges
What is your return policy?
You can return any unworn, undamaged fashion item within 07 days of receiving your order. Fruits are perishable items and cannot be returned unless they are damaged upon arrival. Please see our return policy page for more details [link to return policy page].
How do I make a return?
To initiate a return, please contact our customer service team 01703840514 or email us at infofruitsandfashion@gmail.com We will provide you with instructions on how to return your item.
Can I exchange an item?
Yes, you can exchange an item for a different size or color of the same product, subject to availability. Please follow the return process outlined above and mention that you would like to exchange the item.
Products
How do I find the product I’m looking for?
You can browse our website by category (Fruits, Women’s Fashion, Men’s Fashion, etc.) or use the search bar at the top of the page.
What are your product descriptions like?
Our product descriptions provide detailed information about each item, including size, materials, care instructions, and (for fruits) origin and freshness guarantee.
Do you offer product reviews?
Yes, we encourage customers to leave reviews on our product pages. This can help other shoppers make informed decisions.
Account & Security
How do I create an account?
Creating an account allows you to save your shipping information, track your orders, and view your order history. Simply click on “Create Account” at the top of the page and enter your details.
How do I update my account information?
You can update your account information by logging in to your account and clicking on “My Account”.
How do I reset my password?
If you forget your password, click on “Forgot Password” on the login page and enter your email address. We will send you instructions on how to reset your password.
Is my information secure?
Yes, we take your security seriously. We use industry-standard security measures to protect your personal information.
About Fruits & Fashion
Is Fruits & Fashion a Bangladeshi company?
Yes, Fruits & Fashion is a Bangladeshi ecommerce company based in Jashore. We are proud to support local farmers and fashion designers.
What types of fruits do you sell?
We offer a wide variety of seasonal fruits, both local and exotic.
What kind of traditional fashion items do you sell?
We sell a variety of traditional Bangladeshi clothing and accessories for men, women, and children.
We hope this FAQ page has been helpful. If you have any further questions, please don’t hesitate to contact us.